Privacy Policy

OVERVIEW

Mod24, LLC, with its affiliates and its subsidiaries (collectively,“Mod24”, “us”, “our” or “we”), owns, operates, or provides access to, interactive websites, mobile and connected applications, and other online interactive features and services, including, but not limited to, emails, newsletters, chat areas, forums, communities, and promotions (collectively “Services”). We build a range of Services that help people looking to move goods connect with people that can help them move those goods.

Mod24 has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our Services.

This site/app may contain links to other sites. Mod24 is not responsible for the privacy practices or the content of such websites. Our site uses an order form for customers to request information, products and services among other potential uses. Within these forms, we collect users’ information (potentially including, but not limited to names, physical addresses, credit card information and email address). Users’ information that we collect may be used to send promotional material. We do not share this information with other companies. Users’ information is also used to get in touch with the Users when necessary. Users may opt-out of receiving future mailings by requesting to unsubscribe. Please allow 4-6 weeks for this to be processed. Thecustomer's contact information is also used to contact the guest visitor when necessary. We may use your IP address to help diagnose problems with our server, and to administer our website. Your IP address may be used to gather broad demographic information.

This Privacy Policy applies to all information collected about you by Mod24, regardless of how it is collected or stored, and describes, among other things, the types of information collected about you when you interact with the Services, how your information may be used, when your information may be disclosed, how you can control the use and disclosure of your information, and how your information is protected.

WHAT INFORMATION MOD24 COLLECTS

We may Process: your personal details (e.g., your name); demographic data (e.g., your age); your contact details (e.g., your address); records of your consents; purchase details (including, but not limited to, credit card information); details of your employer (where relevant); information about your interactions with our content or advertising; and any views or opinions you provide to us.

“Personal Information” means information that is about any individual, or from which any individual is directly or indirectly identifiable. “Process”, “Processing” or “Processed” means anything that is done with any Personal Information, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

We may Process the following categories of Personal Information about you:

Personal details: your name; username or login details; password; areas or topics of interest; and photograph (if you or another user posts a photo using the Services).
Demographic information: gender; age/date of birth; nationality; salutation; job title, company information, education, work experience and other professional information;
Contact details: postal address; telephone and/or mobile number; email address; and your public social media handles or profile(s).
Consent records: records of any consents you may have given, together with the date and time, means of consent and any related information (e.g., the subject matter of the consent).
Location information: location data that describes the precise geographic location of your device (“Precise Location Data”).
Purchase and payment details: records of purchases and prices; invoice records; payment records; billing address; payment method; cardholder or account holder name; payment amount; and payment date.
Employer details: where you interact with us in your capacity as an employee, the contact information of your employer (including name, address, telephone number and email address) to the extent relevant.
Views and opinions: any views and opinions that you or other users choose to send to us, or publicly post about us on social media platforms or in the Services, including on forums.

We also collect other kinds of information from you or other sources, which we refer to as “Other Information” in this Policy, which may include but is not limited to:

Information about your use of the Services, such as usage data and statistical information, which may be aggregated.
Browsing history including the websites or other services you visited before and after interacting with the Services.
Searches for and interactions with e-commerce opportunities, such as merchants and offers contained in the Services.
Non-precise information about the approximate physical location (for example, at the city or zip code level) of a User’s computer or device derived from the IP address of such computer or device (“GeoIP Data”).
Advertising ID, which is a unique, user-resettable identification number for advertising associated with a device (e.g., iOS uses the Identifier for Advertising (or “IDFA”) and Android uses Google Advertising ID).
Internet connection means, such as internet service provider (“ISP”), mobile operator, WiFi connection, service set identifier (“SSID”), International Mobile Subscriber Identity (“IMSI”) and International Mobile Equipment Identity (“IMEI”).
Information collected through the use of cookies, eTags, Javascript, pixel tags, device ID tracking, anonymous identifiers and other technologies, including information collected using such methods and technologies about (i) your visits to, and interaction and engagement with, the Services, content and ads on third party websites, applications, platforms and other media channels (“Channels”), and (ii) your interaction with emails including the content and ads therein (collectively, “Online Data”).
Device type, settings and software used.
Log files, which may include IP addresses, browser type, ISP referring/exit pages, operating system, date/time stamps and/or clickstream data, including any clicks on customized links.
Web Beacons, which are electronic files that allow a website to count users who have visited that page or to access certain cookies.
Pixel Tags, also known as clear GIFs, beacons, spotlight tags or web bugs, which are a method for passing information from the user’s computer to a third party website.
Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5.
Mobile analytics to understand the functionality of our mobile applications and software on your phone.

Under certain circumstances and depending on applicable law, some of this Other Information may constitute Personal Information. Personal Information together with Other Information is hereinafter referred to as “User Information”.

We collect information to provide better Services to all our users. The information Mod24 collects, and how that information is used, depends on how you use our Services and how you manage your privacy controls.

Sensitive Personal Information

We do not seek to collect or otherwise Process your Sensitive Personal Information. Where we need to Process your Sensitive Personal Information for a legitimate purpose, we do so in accordance with applicable law. The Services are not intended for use by children.

We do not collect or otherwise Process Personal Information about race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual life, any actual or alleged criminal offences or penalties, or any other information that may be deemed to be sensitive under GDPR (collectively, “Sensitive Personal Information”) in the ordinary course of our business. Where it becomes necessary to Process Sensitive Personal Information under GDPR, we would rely on one of the following legal bases:

Compliance with applicable law: We may Process your Sensitive Personal Information where the Processing is required or permitted by applicable law;
Detection and prevention of crime: We may Process your Sensitive Personal Information where the Processing is necessary for the detection or prevention of crime (including the prevention of fraud);
Establishment, exercise or defense of legal rights: We may Process your Sensitive Personal Information where the Processing is necessary for the establishment, exercise or defense of legal rights; or
Consent: We may Process your Sensitive Personal Information where we have, in accordance with applicable law, obtained your prior, express consent prior to Processing your Sensitive Personal Information.

Children

The Services are not intended for use by children. No one under the age of 18 should be using Mod24 or providing any Personal Information or use our public discussion areas, forums or chats. Minors under the age of 18 are not permitted to make purchases through the Services or obtaining coupons or codes from the Services to purchase goods or services on third party websites. If, notwithstanding these prohibitions, your children disclose information about themselves in our public discussion areas, consequences may occur that are not intended for children (for example, they may receive unsolicited messages from other parties). If it is discovered that we have collected Personal Information from someone under 18, we will delete that information immediately.

Your apps, browsers & devices

We collect information about the apps, browsers, and devices you use to access Mod24 Services, which helps us provide features like automatic software updates.

The information we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version number. We also collect information about the interaction of your apps, browsers and devices with our Services, including IP address, crash reports, system activity, and the date, time and referrer URL of your request.

We collect this information when a Mod24 Service on your device contacts our servers — for example, when a Service checks for automatic updates. If you’re using a device with Mod24 apps, your device may periodically contact Mod24’s servers to provide information about your device and connection to our Services. This information may include things like your device type, carrier name, crash reports and which apps you have installed.

Your activity

We collect information about your activity in our Services, which we use to do things like make recommendations for complimentary Services related to your move. The activity information we collect may include:

Terms you search for
Videos you watch
Views and interactions with content and ads
Voice and audio information when you use audio features
Purchase activity
People with whom you communicate or share content
Activity on third-party sites and apps that use our Services
Browsing history
If you use our Services to make and receive calls or send and receive messages, we may collect telephone log information like your phone number, calling-party number, receiving-party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information and types of calls.

You can visit your Mod24 Account to find and manage activity information that’s saved in your account.

Your location information

We collect information about your location when you use our Services. Your location can be determined with varying degrees of accuracy by:

GPS
IP address
Sensor data from your device
Information about things near your device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices

The types of location data we collect depend in part on your device and account settings. For example, you can turn your device’s location on or off using the device’s settings app. You can also turn on Location History if you want to save and manage your location information in your account.

In some circumstances, Mod24 also collects information about you from publicly accessible sources. For example, if your name appears in your local newspaper, Mod24 may index that article and display it to other people if they search for your name. We may also collect information about you from trusted partners, including marketing partners who provide us with information about potential customers of our business Services, and security partners who provide us with information to protect against abuse. We also receive information from advertisers to provide advertising and research Services on their behalf.

We use various technologies to collect and store information, including, but not limited to, cookies, pixel tags, local storage, such as browser web storage or application data caches, databases and server logs.

HOW MOD24 COLLECTS INFORMATION

We may collect or obtain User Information about you: directly from you (e.g., where you contact us); in the course of our relationship with you (e.g., if you make a purchase); when you make your Personal Information public (e.g., if you make a public post about us on social media); when you download, install, or use any of our Services; when you visit our Services; when you register to use any part of the Services; or when you interact with any third party content or advertising on the Services. We may also receive User Information about you from third parties (e.g., social network sites). We may also create User Information about you, such as records of your interactions with us. Mod24 is not responsible for Personal Information you volunteer about yourself in public areas of the Services. This Privacy Policy does not cover the practices of third parties who may provide information about you to Mod24.

We may also Process information about you from your use of our Services (e.g., the type of device you are using, the internet service provider, etc.), including your interactions with content and advertising on the Services.

When you’re not signed in to a Mod24 Account, we store the information we collect with unique identifiers tied to the browser, application or device you’re using. When you’re signed in, we also collect information that we store with your Mod24 Account, which we treat as personal information.

When you create a Mod24 Account, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account. Even if you aren’t signed in to a Mod24 Account, you might choose to provide us with information — like an email address to receive updates about our Services.

We also collect the content you create, upload or receive from others when using our Services. This includes things like messages you write and receive, photos and videos you save, docs and spreadsheets you create and any comments or actions you take when using our Services.

Collection of User Information: As mentioned above, and elsewhere herein this Privacy Policy, we may collect User Information about you from the following sources:

Data you provide: We may obtain your Personal Information when you provide it to us across our Services (e.g., where you sign up for emails, newsletters, bulletins, webinars or white papers; register for site membership or create a profile or account on any part of the Services; enter a promotion or contest; receive promotional information by SMS text message; participate in surveys; perform search queries through the Services; contact us via email, telephone or by any other means; purchase a subscription, software license or product; or when you provide us with your business card, etc.).
Relationship data: We may collect or obtain your Personal Information in the ordinary course of our relationship with you (e.g., if you purchase a Service from us).
Data you make public: We may collect or obtain your Personal Information that you clearly choose to make public, including via social media (e.g., we may collect information from your social media profile(s) if you make a public post about us) or through our chats, forums or communities on the Services.
Service data: We may collect or obtain your Personal Information when you visit, download, use or register to use any part of our Service.
Content and advertising information: If you choose to interact with any third party content or advertising on the Services or Channels, we may receive User Information about you from the relevant third party.
Third party information: We may collect or obtain your Personal Information from third parties who provide it to us. This may include offline channels such as through telephone or direct mail efforts; from customers, vendors, suppliers, third parties, commercially available or publicly-available sources (e.g., data brokers, data aggregators, public databases, etc.); third party affiliate network operators; referral sources; social network sites or services (e.g., Facebook, Twitter, LinkedIn, etc.). If you use a third party connection or log-in (e.g., Facebook Connect, Twitter, or Google+) to access the Services, create a membership or profile on any part of the Services, access our content or forward our content to another person, platform or service, we may also receive your username or email address for those third party services or other information available about you or collected from you on those services.

Please note that Mod24 is not responsible for the information you volunteer about yourself in the discussions in certain public areas of the Services, such as forums, blogs, wikis, chat rooms, private messages, message boards or other publicly accessible interaction, or information that you choose to make public in your member profile or other areas of the Services that allow users to upload or post content. We discourage users from posting such Personal Information in this fashion. You can change your publicly available information at any time via your profile page. To request removal of your Personal Information from these areas, please see Section VI in this Privacy Policy for further details. In some cases, we may not be able to remove your Personal Information, in which case we will let you know we are unable to do so and why.

This Privacy Policy does not cover the practices of third parties, including those that may disclose information to Mod24.

Creation of User Information. We may also create User Information about you, such as records of your interactions with us and details of your purchase history, for internal administrative purposes and analysis. We may also combine data you have provided to us with data obtained from third parties such as social networks and other data collection entities.

Cookies

We may Process your User Information by placing or reading Cookies and similar technologies on the Services and Channels. For more information, please see our Cookie Policy. Certain tracking technologies enable us to assign a unique identifier to you, and relate information about your use of the Services to Other Information about you, including your User Information for the purposes of learning more about you so we can provide you with relevant content and advertising. We and our partners also use these technologies to analyze trends; administer the Services; collect and store information such as user settings, anonymous browser identifiers and video viewing history; supplement to our server logs and other methods of traffic and response measurement; track users’ location and movements around the Services; gather demographic information about our user base; and to improve our understanding of traffic on the Services, visitor behavior, and responses to promotional campaigns.

Mod24 and/or certain third parties may collect information about you for online behavioral advertising purposes in order for you to receive relevant interest-based advertising on the Services and on other websites, platforms and media channels. We use Online Data as well as other User Information to send you online behavioral ads. Online Data is aggregated with the Other Information and data we collect and/or similar data collected by partners to create groups of users and certain general-interest categories or segments that we have inferred. We use this information to get a more accurate picture of audience interests in order to serve ads we believe are more relevant to your interests.

Mod24, like many other companies, utilizes a standard technology called cookies. Cookies help a website determine that a particular user has previously visited the site/app; as a result, the cookie helps the site save and remember any preferences that may have been set while the user was browsing the site. Cookies are small strings of text that websites can send to your browser. They cannot retrieve any other data from your hard drive, or obtain your email address. If you are simply browsing Mod24, a cookie may be used to identify your browser as one that has visited the site before. Once you are a registered user of Mod24 we may use cookies so that we can provide personalized information based on preferences you have indicated while using the site. Although you have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies, it may not be possible to utilize our Services that require registration if you reject cookies.

WHY MOD24 COLLECTS DATA

We may Process User Information for the following purposes: providing the Services to you; communicating with you; providing advertising to you on the Services and Channels; analyzing engagement with our audience; observing user engagement and purchase activity across the Service and Channels; offering business-to-business lead generation Services; marketing our Services and offerings to current and prospective customers; managing our IT systems; financial management; conducting surveys; ensuring the security of our systems; conducting investigations where necessary; compliance with applicable law; and improving our Services.

Cookies

We use your information to deliver our Services, like processing previous actions in order to provide potentially helpful solutions in the future. These Services included, but are not limited to; (i) offering of promotions, as well as chat areas, forums and communities, (ii) posting of your personal testimonial alongside other endorsements, (iii) display of your personal reviews of products or Services, (iv) allowing you to search for other website members using information you may already know about that member such as username, full name or various forms of online profiles and identify users matching that criteria, (v) management of your account, and (vi) customer support and relationship management.

Maintain & improve our Services

We also use your information to ensure our Services are working as intended, such as tracking outages or troubleshooting issues that are reported to us and we use this information to make improvements to Services including, but not limited to; (i) operating and managing the Services for you, (ii) providing personalized content to you, (iii) communicating and interacting with you via the Services, (iv) identifying issues with the Services and planning improvements to or creating new Services and (v) notifying you of changes to any of our Services.

Develop new Services

We use the information we collect in existing Services to help us develop new ones. For example, understanding how customers use our interface can lead to new Services that help streamline the moving process even more.

Provide personalized Services, including content and ads

We use the information we collect to customize our Services for you, including providing recommendations, personalized content and customized results.

Depending on your settings, we may also show you personalized ads based on your interests.

We don’t show you personalized ads based on sensitive categories, such as race, religion, sexual orientation or health.
We don’t share information that personally identifies you with advertisers, such as your name or email, unless you ask us to. For example, if you see an ad for a nearby product you are interested in and select the “tap to call” button, we’ll connect your call and may share your phone number with the supplier.

We may Process your User Information to contact you via email, telephone, direct mail, SMS or other methods of communication to provide you with information regarding the Services that may be of interest to you. We may send information to you regarding the Services, upcoming promotions and other information that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law. You may unsubscribe from our newsletter lists at any time by following the unsubscribe instructions included in every email we send.

Measure performance

We use data for analytics and measurement to understand how our Services are used. For example, we analyze data about your visits to our sites to do things like optimize product design. And we also use data about the ads you interact with to help advertisers understand the performance of their ad campaigns. If you use any websites or applications that are partnered with Mod24, your information may be linked and shared among these entities.

Communicate with you

We use information we collect, like your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, like an attempt to sign in to your Mod24 Account from an unusual location. Or we may let you know about upcoming changes or improvements to our Services. And if you contact Mod24, we’ll keep a record of your request in order to help solve any issues you might be facing.

Protect Mod24, our users and the public

We use information to help improve the safety and reliability of our Services. This includes detecting, preventing, and responding to fraud, abuse, security risks and technical issues that could harm Mod24, our users or the public. We use this information to bolster our electronic security measures (including monitoring of login records and access details) to help mitigate the risk of and provide the ability to identify and rectify a security incident.

We use different technologies to process your information for these purposes. We use automated systems that analyze your content to provide you with things like customized search results, personalized ads, or other features tailored to how you use our Services. And we analyze your content to help us detect abuse such as spam, malware and illegal content. We also use algorithms to recognize patterns in data. For example,

We may combine the information we collect among our Services and across your devices for the purposes described above. Depending on your account settings, your activity on other sites and apps may be associated with your personal information in order to improve Mod24’s Services and the ads delivered by Mod24.

If other users already have your email address or other information that identifies you, we may show them your publicly visible Mod24 Account information, such as your name and photo. This helps people identify an email coming from you, for example. We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.

BASIS FOR PROCESSING USER INFORMATION

In Processing your User Information in connection with the purposes set out in this Policy, we may rely on one or more of the following legal bases, depending on the circumstances:

Consent: We may Process your User Information where we have obtained your prior, express consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary – it is not used for Processing that is necessary or obligatory in any way);
Contractual necessity: We may Process your User Information where the Processing is necessary in connection with any contract that you may enter into with us;
Compliance with applicable law: We may Process your User Information where the Processing is required by applicable law;
Vital interests: We may Process your User Information where the Processing is necessary to protect the vital interests of any individual; or
Legitimate interests: We may Process your User Information where we have a legitimate interest in carrying out the Processing for the purpose of managing, operating or promoting our business, and that legitimate interest is not overridden by your interests, fundamental rights, or freedoms.

As described above, we have identified our lead generation Services and how we market our business to our current and prospective customers as having a legitimate interest.

Measure performance

Communicate with you

Protect Mod24, our users and the public

Additionally we may have additional legal basis for Processing your User Information. Despite our attempts to be as thorough as possible, we acknowledge the possibility that certain basis may not have been covered in this Privacy Policy. If you believe your User Information is being processed for reasons not stated above please contact us so we may provide you our basis for processing your User Information. In the alternative, if our processing is in error, we may discontinue the processing of your User Information.

YOUR PRIVACY CONTROLS

This section describes key controls for managing your privacy across our Services.

Managing, reviewing and updating your information

When you’re signed in, you can always review and update information by visiting the Services you use. We also built a place for you to review and control information saved in your Mod24 Account. Your Mod24 Account includes:

Activity Controls
Ad settings
About you
Shared endorsements
Information you share
My Activity
Mod24 Dashboard
Your personal information - Manage your contact information, such as your name, email, and phone number.

When you’re signed out, you can manage information associated with your browser or device, including:

Signed-out search personalization: Choose whether your search activity is used to offer you more relevant results and recommendations
Ad Settings: Manage your preferences about the ads shown to you on Mod24 and on sites and apps that partner with Mod24 to show ads.

Exporting, removing & deleting your information

You can export a copy of content in your Mod24 Account if you want to back it up or use it with a service outside of Mod24.

You can also request to remove content from specific Mod24 Services based on applicable law.

To delete your information, you can:

You can close your Mod24 account and remove your personal data and billing info
You can use the option after logging in to the Customer dashboard and using the option “Close my account” in the side menu
In addition you can download your payment history and your move history, if applicable

Please note that moves booked or performed with a company through Mod24 platform, will be retained in accordance with the law. The company will be able to access the move details, such as price, route, expeneses, payments, but they will no longer have access to your personal information.

There are other ways to control the information Mod24 collects whether or not you’re signed in to a Mod24 Account, including:

Browser settings: For example, you can configure your browser to indicate when Mod24 has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains. But remember that our Services rely on cookies to function properly, for things like remembering your language preferences.
Device-level settings: Your device may have controls that determine what information we collect. For example, you can modify location settings on an Android device.

SHARING YOUR INFORMATION

We may disclose your User Information to other entities within the Company group, for legitimate business purposes (including operating the Services, and providing Services to you), in accordance with applicable law. In addition, we may disclose your User Information to:

legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;
outside professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of confidentiality;
third party Processors (such as analytic providers; data centers; etc.), located anywhere in the world, subject to the requirements noted below in this Section VII;
any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defense of legal rights;
any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including safeguarding against and the prevention of threats to public security;
any relevant third party acquirer(s), in the event that we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganization, dissolution or liquidation);
any relevant third party provider, where our Services use third party advertising, plugins or content. If you choose to interact with any such advertising, plugins or content, information about your activities on the Services and Channels to provide you targeted advertising based upon your interests may be shared with the relevant third party provider. If you click or tap on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria;
any sponsors of promotions, white papers, webcasts or other downloads, the registration data for such events is to be used by us as part of User Information, and may be shared with the sponsor and others, subject to this Policy and the sponsor’s privacy policy. We may also share your information with third party vendors involved in the administration of such events. For contests, competitions, sweepstakes and prize draws, please read the official rules or terms and conditions carefully before you submit your information; and
to third parties whose practices are not covered by this Privacy Policy (e.g., third party providers of goods and services, marketing and advertising companies and agencies, content publishers and retailers).

For some of our Services, we may make some information, such as the name of our users, their mailing address, phone number, email address—and in certain circumstances their employer’s name, company size and other industry data—available on a rental or other basis (e.g., sale) to third party providers of goods and services, for example, when such information is provided in connection with webcasts, white papers or other sponsored downloads.

When you use a co-branded service (a service operated with a partner of Mod24), or register or otherwise provide information on a co-branded site, you grant us permission to pass the collected information back to that partner, which may include third party service providers whose services are embedded into and/or appear within the Services;

With respect to surveys, in the event that responses are publicly disclosed, users will be notified at the time they take the survey. Otherwise we will disclose only aggregate information regarding its users’ responses in surveys to other participants in the survey. Where surveys allow users to submit written comments, and where Mod24 advises users of the possibility of such disclosure at the time they take the survey, Mod24 reserves the right to disclose any information provided by users, provided that no User Information identifying a specific user is disclosed.

Mod24 and some of our advertisers may use third party advertising service companies to serve advertisements, for online behavioral advertising (“OBA”) or otherwise, and perform related services when you interact with the Services. Often, these third party advertising companies employ cookies and other technologies to measure the effectiveness of website, app and email advertisements and to create a record of interaction with our content that they use in conjunction with their advertising which appears on other sites or applications, or for reporting website traffic, app use, statistics, advertisement data and/or other activities on the Services. We also engage third party providers to assist with the segmentation of this data.

We may also sell or transfer Online Data to certain third parties such as advertisers who will use this data to serve ads that they believe are relevant to your interests, and who agree to maintain the confidentiality of this information. Some of these third parties may combine the Online Data with their own data about you to form a more detailed picture.

We may engage third party providers to assist with the collection, storage and segmentation of Online Data and the providers are required to maintain the confidentiality of this information. These third party providers may collect User Information from our Services for their own purposes, including but not limited to monitoring fraud around the web.

We may also engage third parties for the purpose of recognizing our users and delivering interest-based content and advertisements to them. We may share your User Information with our partners such as your name, postal address, email, or other identifier. Our partners may also: (i) collect information directly from your device, such as your IP address, device ID, advertising ID, and information about your browser or operating system; (ii) combine User Information about you received from Mod24 with information about you from other sites or services; and (iii) place or recognize a unique cookie on your browser.

If we engage a third-party Processor to Process your User Information, the Processor will be subject to binding contractual obligations to: (i) only Process the User Information in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the User Information; together with any additional requirements under applicable law.

The Services contain links to other sites or partners whose information practices may be different from ours. You should consult the privacy policy of these third parties to learn how your privacy is protected.

When you share your information

Our Services let you share information with other people, and you have control over how you share. For example, you can share your name and location. Remember, when you share information publicly, your content may become accessible through search engines.

When you’re signed in and interact with some Mod24 Services, like leaving reviews for services, your name and photo appear next to your activity. We may also display this information in ads depending on your Shared endorsements setting.

International Transfers of Information

For any number of potential reasons, we may need to transfer your User Information within the Mod24 group of companies, and to third parties as noted in this Section 7, in connection with the purposes set out in this Policy. For this reason, we may transfer your User Information to other countries that may have different laws and data protection compliance requirements to those that apply in the country in which you are located.

Mod24 participates in and has certified its compliance with the E.U.-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Mod24 is committed to subjecting all Personal Information received from European Union (E.U.) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable principles. To learn more about the Privacy Shield Framework, please visit the U.S. Department of Commerce’s Privacy Shield List. Mod24 is responsible for the processing of Personal Information it receives under the Privacy Shield Framework and subsequent transfers to a third party acting as an agent on its behalf. Mod24 complies with the Privacy Shield principles for all onward transfers of Personal Information from the E.U. and Switzerland, including the onward transfer liability provisions. With respect to Personal Information received or transferred pursuant to the Privacy Shield Framework, Mod24 is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Mod24 may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If you are a European individual with a privacy related complaint, concern or question about Mod24’ privacy practices, please contact us by writing help@mod24.com (must include “Privacy Policy” in the subject line) and we will respond within a reasonable time after receiving your request. Under certain conditions, more fully described on the Privacy Shield website, European individuals may invoke binding arbitration when other dispute resolution procedures have been exhausted.

Where we transfer your Personal Information from the EEA to recipients located outside the EEA who are not in a jurisdiction that has been formally designated by the European Commission as providing an adequate level of protection for Personal Information, we do so on the basis of standard contractual clauses. You may request a copy of the relevant standard contractual clauses using the contact email provided herein.

Please note that when you transfer any Personal Information directly to a Company entity established outside the EEA, we are not responsible for that transfer of your Personal Information. We will nevertheless Process your Personal Information, from the point at which we receive the data, in accordance with the provisions of this Privacy Policy.

Mod24 privacy practices described in this Privacy Policy comply with the Asia-Pacific Economic Cooperation (“APEC”) Cross Border Privacy Rules System. To learn more about this program, please click here.

Please note that we may use data collected by a third party operator/licensee of localized versions or editions of Services.

KEEPING YOUR INFORMATION SECURE

We have implemented appropriate technical and organizational security measures designed to protect your User Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with applicable law. In certain instances we may use Secure Sockets Layer encryption and/or transfer certain User Information in a non-human readable format to provide protection. However, we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties.

Because the internet is an open system, the transmission of information via the internet is not completely secure. Although we will implement reasonable measures to protect your information, we cannot guarantee the security of your data transmitted to us using the internet. Any such transmission is at your own risk and you are responsible for ensuring that any Personal Information that you send to us is sent securely.

We build security into our Services to protect your information

All Mod24 products are built with security features that provide protection for your information. The insights we gain from maintaining our Services help us detect security threats and improve the quality of our security. If we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected. We work hard to protect you and Mod24 from unauthorized access, alteration, disclosure or destruction of information we hold, including:

We use encryption to keep your data private while in transit
We offer a range of security features, like Safe Browsing, Security Checkup, and 2 Step Verification to help you protect your account
We review our information collection, storage, and processing practices including physical security measures, to prevent unauthorized access to our systems
We restrict access to personal information to Mod24 employees, contractors and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.

EXPORTING & DELETING YOUR INFORMATION

You can export a copy of content in your Mod24 Account if you want to back it up or use it with a service outside of Mod24.

To delete your information, you can:

Delete your content from specific Mod24 Services
Search for and then delete specific items from your account using My Activity
Delete specific Mod24 products, including your information associated with those products
Delete your entire Mod24 Account

In some cases, we retain data for limited periods when it needs to be kept for legitimate business or legal purposes. You can read about Mod24’s data retention periods, including how long it takes us to delete your information.

We try to ensure that our Services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.

Data Retention Policy

We take every reasonable step to ensure that your User Information is only Processed for the minimum period necessary for the purposes set out in this Policy. The criteria for determining the duration for which we will keep your User Information are as follows: we will retain copies of your User Information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Policy, unless applicable law requires a longer retention period. Unless there is a specific legal requirement for us to keep the information, we plan to retain it for no longer than is necessary to fulfill a legitimate business need.

When requesting an account to be closed, Mod24 will retain your data for a 30-day period. If there are ongoing moves or claims, reaching out or providing updates after that timeframe will no longer be available. Additionally, in the event of an eligible refund, we won't be able to process it.

Except as may be set forth in this Privacy Policy, Online Data related to OBA is retained by Mod24 for not more than 180 days after which it shall expire. However, the 180 day period may commence again if the same user subsequently visits or interacts with an ad, email, the Services or a Channel.

COMPLIANCE & COOPERATION WITH REGULATORS

We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.

Data transfers

We maintain servers around the world and your information may be processed on servers located outside of the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks relating to the transfer of data, such as the EU-US and Swiss-US Privacy Shield Frameworks.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

ABOUT THIS POLICY

When this policy applies

This Privacy Policy applies to all of the Services offered by Mod24 and its affiliates, and services offered on third-party sites, such as advertising services. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.

This Privacy Policy doesn’t apply to:

The information practices of other companies and organizations that advertise our Services
Services offered by other companies or individuals, including products or sites that may include Mod24 Services, be displayed to you in search results, or be linked from our Services

Disclaimer

Mod24 does NOT offer accommodations via telephone solicitation. Mod24 is not associated with any company making offers of this type, and accepts no responsibility or liability to those who may purchase services from telephone solicitors. No permission is granted to use, or permit others to use, Mod24 icons, site address, trademarks and service marks, or other means to hyperlink other Internet sites with any page in the Mod24 website/app. Mod24 assumes no responsibilityfor any other party's site hyperlinked to Mod24, or in which any part of the Mod24 website that has been hyperlinked.

Mod24 has made every effort to ensure that this website is accurate. However, discrepancies can occur, and we apologize in advance if this has happened. Mod24, its agencies, representatives and agents accept no responsibility for errors and omissions however caused. Should you find an inconsistency in this website/app, and wish to bring this to our attention, please feel free to contact the webmaster. This site and its contents are fully copyrighted to Mod24. Unless otherwise specified, any portion of this site, including native programming code, text, design, logos, photography and virtual tours cannot be reproduced without expressed written permission of Mod24.

Contact

If you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the Processing of User Information carried out by us, or on our behalf, please contact:

Mod24
Attention: Legal Department
18580 Ventura blvd B
Tarzana CA 91356
help@mod24.com

Changes to this policy

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain Services, email notification of Privacy Policy changes).

By using our Services, you are agreeing to these terms. Please read them carefully.

WE STRONGLY RECOMMEND THAT YOU COME BACK TO THIS WEBPAGE AND REVIEW THIS PRIVACY POLICY REGULARLY SO THAT YOU REMAIN AWARE OF THE TERMS AND CONDITIONS THAT APPLY TO YOU.